Question 1

What is CarPool?

Accepted Answer

CarPool is a verified shared transport platform that connects users travelling similar routes. By sharing journeys, users contribute to measurable emissions reduction, with verified impact data supporting enterprise ESG initiatives.

Question 2

How do I join?

Accepted Answer

You can download the CarPool app from the App Store or Google Play. Create an account and verify your identity in seconds using our secure identity verification process.

Question 3

Can anyone use CarPool?

Accepted Answer

CarPool is available to verified users who complete our identity verification process. This ensures maximum trust and safety across the platform for all participants.

Question 4

How does the matching system work?

Accepted Answer

Our smart matching system evaluates millions of possible combinations considering route overlap, time window flexibility, specific preferences (like quiet rides), and user ratings to find the most efficient and comfortable match.

Question 5

Is CarPool safe?

Accepted Answer

Safety is our foundational pillar. We employ a multi-layer verification stack (including government ID checks) and offer real-time trip monitoring, an SOS button, and a strict no-anonymous-rides policy.

Question 6

What happens if there is an emergency during a trip?

Accepted Answer

Our app features a prominent SOS button that connects you instantly to emergency services and our 24/7 dedicated support team. Real-time GPS data is immediately accessible for rapid response.

Question 7

How are drivers vetted?

Accepted Answer

Drivers must provide a valid, unrestricted driver's licence, vehicle registration, and proof of comprehensive insurance. This is in addition to the standard biometric and identity verification required for all users.

Question 8

How does my journey contribute to emissions reduction?

Accepted Answer

Every verified shared journey reduces the number of single-occupancy vehicle trips on the road. CarPool measures the exact emissions avoided using GPS distance, vehicle emission profiles, and occupancy data — creating auditable, verified impact.

Question 9

Are there any fees or costs?

Accepted Answer

CarPool facilitates voluntary shared transport between verified users. The platform is designed to coordinate shared journeys that reduce emissions, not to exchange payments between drivers and passengers.

Question 10

How is my environmental impact tracked?

Accepted Answer

Your verified emissions reduction is tracked in real time within the app. Each shared journey generates measurable CO₂ savings data that is aggregated into auditable ESG datasets for enterprise sustainability initiatives.

Question 11

What happens if I cancel a ride?

Accepted Answer

As a voluntary platform with no money exchanged, there are no financial penalties for cancelling. However, reliability is critical to our community. Frequent late cancellations or no-shows will lower your community rating, which impacts your ability to secure future matches.

Question 12

How are emissions reductions calculated?

Accepted Answer

Reductions are calculated using the exact GPS distance of the trip, the specific vehicle's emission profile, and the number of occupants, strictly aligned with IPCC AR6 emission factors.

Question 13

What is the ESG Verification Portal?

Accepted Answer

The ESG Verification Portal is a public, auditable ledger where all verified emissions reductions are aggregated into batches and secured with a SHA-256 hash. Enterprise partners can review and acquire verified reduction data for ESG reporting.

Question 14

Are these emissions reductions verified?

Accepted Answer

Yes. Our methodology is independently verified, and the granular telemetry data backing every batch ensures that every kilogram of CO₂ claimed was genuinely avoided.

Question 15

How can my company join?

Accepted Answer

Companies can join by contacting our Enterprise team. We offer a full B2B suite including an ESG dashboard to track Scope 3 commute emissions and support sustainable travel initiatives.

Question 16

Can our company acquire verified emissions reduction data for our ESG report?

Accepted Answer

Yes. Our Enterprise platform allows organisations to acquire high-quality, locally generated verified emissions reduction data to support their sustainability reporting and Scope 3 reduction initiatives.

Frequently Asked Questions

Getting Started

Safety

Impact & Verification

Carbon & ESG

Corporate